② Please contact us within 30 days of receiving the order. ① Our refund policy applies to any product. We will respond with in 24 hours of receiving your email. Please contact us by email to display issues with the project and quality related issues. ③ Upload product images/videos and describe the problem. ① Order number and product SKU of the item you want to refund. Please include the following information in the return package: We will offer you the choice to either refund or wait for stock.ġ. If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. Please contact us by email, upload a product image/video and describe the problem, we will respond within 24 hours. However, if you received the goods does not match what you order or the products have some quality issues. We are focusing on providing high-quality items for you. However, if the Secrexy member can meet the refund condition within 90 days after receiving the package, we can refund or resend the product in full. It usually takes 7-18 days to most countries.ĭue to the intimacy of the products we sell, we are unable to return or replace the merchandise. The time for your item(s) to travel from our warehouse to your destination. ![]() This includes preparing your items, performing quality checks, and packing for shipment. The time it takes to prepare your item(s) to ship from our warehouse. ![]() Total delivery time is broken down into processing time and shipping time. The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Processing time = the time between when you place an order and when we ship it Shipping time = the time between when your order has been shipped and delivered to you The total time it takes to receive your order is described below: The total time is the sum of the processing time and the shipping time. The second one will contain the tracking information and some instructions on how to track your parcel. You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. Our cautious and indifferent packaging allows you to shop on complete confidence, and you will be the ONLY one excited about the,product inside. is a strong advocate of personal privacy.
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